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How pokp Handles Your Personal Information

Your account details, payment records, and browsing activity are handled with care. This page explains what we collect, why we collect it, and how you can request changes — including data tied to your bKash, Nagad, or Rocket transactions.

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pokp How pokp Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Data

If you have a question about this policy, want to request your data, or need to report a concern, our support team handles privacy requests directly. Responses are sent to the contact details on your account.

Team online

Live Chat

Open the chat window from your account dashboard. Available during standard support hours for privacy questions and data requests.

Email Support

Send your privacy request to our support address. Include your registered contact detail so we can verify your account before responding.

Account Settings

Some data preferences — like communication opt-outs — can be managed directly inside your account settings without contacting support.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Security and transparency are built into how we run accounts at pokp. Here is what that looks like in practice across the areas that matter most to you.

Encryption in Transit

All data exchanged between your device and our servers is encrypted. This covers login sessions, payment confirmations from bKash or Nagad, and account updates.

Cookie Controls

We use session and preference cookies. You can review or clear these through your browser settings. Disabling cookies may affect login persistence but will not delete your account.

Retention and Deletion

Account data is kept while your account is active and for a defined period after closure. You can request deletion by contacting support; we will confirm what can be removed under applicable rules.

Data Request Process

To access, correct, or export your personal data, contact support with your registered details. We verify your identity before processing any data request to protect your account.

Privacy Policy Questions Answered

These are the questions we hear most often about how your data is handled at pokp.

We collect your name, contact details, device information, and transaction records. Payment data from bKash, Nagad, or Rocket is processed only to complete your deposit or withdrawal.

We share data only with payment processors like bKash, Nagad, and Rocket — and only what they need to complete your transaction. We do not sell personal data to advertisers or data brokers.

We retain data for a period after account closure as required by applicable rules. You can ask our support team what applies to your specific account and region.

Yes. Contact support with your registered details and request a data export. We verify your identity first, then provide what is held on your account in a readable format.

Send a deletion request through live chat or email support. We will confirm which data can be removed and which must be retained under applicable legal or operational requirements.

Access and data rights depend on your local law and eligible regions. If you are in Bangladesh, local regulations apply alongside this policy. Contact support if you have region-specific questions.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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