Reference

Terms That Cover Your pokp Account

These terms set out what you agree to when you open and use a pokp account. Eligibility and access depend on your local law and whether your region is supported — read this before you deposit or place any activity through bKash, Nagad, or…

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredReview before transacting

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ACCOUNT INTEGRITY

How We Protect Your Account Under These Terms

Account security and fair handling are part of how these terms operate in practice. We use SSL encryption across every session and require OTP verification when you log in from a new device. Your transaction history — every bKash, Nagad, and Rocket movement — is logged and accessible from your account panel. If you believe a term has been applied to your account incorrectly, submit a written dispute via the email support channel with your account reference; we review it against the logged record. We do not share your wallet details with third parties outside the payment processing chain.

OTP Login Verification

New device logins require a one-time code sent to your registered mobile number, adding a layer of protection beyond your password.

Transaction Logging

Every deposit and withdrawal via bKash, Nagad, or Rocket is recorded. You can view the full log from your account panel at any time.

Dispute Process

Terms disputes are reviewed against your logged transaction record. Submit by email with your account ID; we will respond with our finding in writing.

Data Handling

Your wallet details and personal data are held only for as long as the account is active or as required by applicable regulations in your region.

TERMS CONTACT

How to Reach Us About These Terms

If a term is unclear or you need to flag an account issue tied to these conditions, contact us directly. We handle terms queries through live chat on the site, by email, and via our support line during operating hours. Bring your account reference and the clause number you are asking about — it makes the response faster.

Team online

Live Chat

Open the chat icon from any page on pokp. Available during support hours for account and terms queries including payment disputes via bKash or Nagad.

Email Support

Write to our support address with your account ID and the terms clause in question. We aim to respond within one business day.

Help Centre

The help section covers common terms questions — account suspension, wallet refund paths, and eligibility — without needing to contact support.

What These Terms Actually Cover

pokp Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account you confirm you are of eligible age in your jurisdiction and that using this platform does not breach any local law that applies to you. We do not verify your location on behalf of regulators — that responsibility sits with you. Payments

1
processed through bKash, Nagad, and Rocket are subject to the rules of those providers alongside ours. If a deposit via Rocket or Nagad is reversed by the wallet provider for any reason, the corresponding account credit will be removed. Withdrawals go back to the same wallet
2
used for the matched deposit wherever that wallet supports it. We may suspend or close an account if we find evidence of misuse, duplicate registration, or breach of these terms. Material changes to the terms are posted on this page; continuing to use the account after
3
that posting means you accept the updated version. Questions about a specific clause go to our support channel before you act on a different assumption.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

The questions below cover what most account holders ask when reading through the terms. If your question is not here, live chat or email support can clarify before you take action.

They apply to anyone who opens a pokp account. Access is subject to local law in your region — if the platform is restricted where you are, these terms do not override that.

We post updates to this page and the revised date changes at the top. Continued account use after that posting counts as acceptance of the updated terms.

If bKash reverses a deposit, the matching account credit is removed. Contact support with your transaction reference if you believe the reversal was an error on the wallet side.

Send a closure request via email support with your account ID. Any pending Nagad or Rocket withdrawal is processed before the account is deactivated, provided it clears verification.

No. These terms permit one account per person. Duplicate accounts are grounds for suspension and any balance may be withheld pending review.

Submit a written dispute by email with your account reference and the specific clause you are challenging. We review against your logged record and respond in writing.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ InfoPokp Banking

Terms That Cover Your pokp Account

How We Protect Your Account Under These Terms

OTP Login Verification

Transaction Logging

Dispute Process

Data Handling

How to Reach Us About These Terms

Live Chat

Email Support

Help Centre

Common Questions About These Terms

01 Who do these terms apply to?

02 Can pokp change these terms without notice?

03 What happens if my bKash payment is reversed?

04 How do I close my account under these terms?

05 Can I hold more than one account?

06 How do I dispute a terms decision on my account?

Terms & Conditions

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